Return & Refund Polices
We do not offer a refund or exchange for personalized items unless it is a mistake that we made. If the buyer has made a mistake, we regret that we cannot refund or exchange the sign, however, we do offer a discounted replacement. Knots and wood grain will vary from piece to piece. It simply shows the natural characteristics within the wood. These characteristics are not considered defects, and we cannot refund for this reason.
Returns
If your Fulshear Creek product is received damaged or develops a manufacturing defect, please email us at sales@fulshearcreek.com
Return Procedure
- The customer will be responsible for the cost of shipping on any order that is returned to Fulshear Creek Woodworks due to a user error (i.e. customer listed the incorrect or invalid address). The item will not be resent until payment has been made.
- Shipping charges are not refundable, and you are responsible for the return shipping charges. If you receive a damaged, defective, or incorrect item, warranty service will be provided at no charge (see Returns).
- Your item will be inspected upon return. A credit will be issued to the original credit card account, or a gift card will be issued to the gift recipient within 15 days after we receive the item. Refunds generally appear on your credit card statement in one to two billing periods.
- A return handling charge of 20% of the purchase price will be deducted from the refund amount. A credit will be issued to the original credit card account within 15 days after we receive the item. Refunds generally appear on your credit card statement in one to two billing periods.
- Delivery is subject to reasonable and safe access. It is your responsibility to advise us of any special delivery requirements. Hoisting, window removal, and any other extraordinary measures necessary to accomplish delivery are your responsibility and at your risk, the cost of which must be paid by you at or before the time of delivery.
Sales Items
Sales item orders cannot be cancelled. Sales items are final sale and may not be returned. No price adjustments are given on or due to prior sales.
Order Cancellations
We cannot accept cancellations on custom-made, custom-finished items, or custom artwork design. This includes but is not limited to custom names and other custom text. All purchases are made to order and cannot be refunded or cancelled due to time and resources allocated to the fulfillment of that item.
Non-custom/stock item cancellations are accepted if you contact the company within 6 hours of purchase. No cancellation fees will be applied.
Requesting to cancel a non-customized order after 6 hours will result in a 20% Cancellation Fee applied to the refunded amount.